Refund Policy

1. Scope: This refund policy applies to all tickets purchased through the "2009" event ticketing platform. All refund requests must adhere to the terms of this policy.
2. Refund Conditions:
   2.1. Event Cancellation: If the event is canceled by the Organizer, you are entitled to a full refund. Please note that refunds will be processed according to the Organizer's instructions, and "2009" is not directly responsible for issuing refunds.
   2.2. Event Postponement or Rescheduling: If the event is postponed or rescheduled, you may choose to retain your ticket for the rescheduled event or request a refund within a specified period. The specific period will be determined by the Organizer.
   2.3. Personal Reasons: Refund requests due to personal reasons (such as change of plans or inability to attend) are subject to the Organizer's refund policy. The Organizer has the discretion to accept or deny such refund requests.
3. Refund Process:
   3.1. Refund Requests: All refund requests must be submitted through the "2009" platform. Please provide your order number, purchase details, and reason for the refund.
   3.2. Processing Time: The time to process refund requests may vary, typically completed within 10-15 business days of receiving the request. The processing time depends on the specific circumstances.
   3.3. Refund Method: Refunds will be processed using the original payment method used for the purchase. Please note that processing times may vary depending on the payment provider.
4. Non-Refundable Fees: The following fees are non-refundable:
   4.1. Service Fees: Any service fees or handling charges paid at the time of ticket purchase.
   4.2. Shipping Fees: If tickets were delivered by courier or other shipping methods, shipping fees are non-refundable.
5. Special Circumstances:
   5.1. Special Events: Certain special events may have different refund policies. Please read the specific refund terms on the event page carefully before purchasing.
   5.2. Multi-Day Events: For multi-day events (such as festivals), if one day of the event is canceled, the refund policy will be handled on a case-by-case basis as per the Organizer's instructions.
6. Contact Information:Contact Information: If you have any questions about the refund policy or need assistance, please contact the "2009" customer service team through the following methods:
   Email: support@2009global.com.
   Phone:016-7389614 (Wei Loon)